Remedy like software

Here's how BMC Remedy 9 fares in comparison to these:. It might at times be a true challenge to get a reliable Help Desk Software service that will not only meet your expectations but will also include your budget limits.

If you research different alternatives to BMC Remedy 9 you should pay attention not only to functionalities but also to a broad spectrum of factors like price, quality of client support, supported mobile devices and offered integrations. With sufficient time spent researching you should be able to get a solution that will contain all the elements you require at a reasonable cost. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations.

She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success. Top Help Desk Software of Why is FinancesOnline free? FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions.

We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. BMC Remedy 9 Alternatives. What are alternatives to BMC Remedy 9? Freshservice Our score: 9. Zendesk Our score: 9. Combine multiple change requests into a single release and manage all related activity in support of a successful release. Define a catalog of service request types that reflect what services you offer to your internal or external customers.

Main Menu Featured Products. FootPrints Careers. Let us know how we can help. General inquiries and locations Contact Us. Knowledge Management Bring key information to customers and support personnel, right where they need it. Built-in Knowledge Centered Service KCS to help deliver fast and accurate service and support Lifecycle management of knowledge articles for effective curation and up-to-date information Robust multi-media content for enhanced support External knowledge integrations to bring in multiple and disparate sources to help resolve issues.

The longer an incident is not managed properly, the more wide-spread the damage can become and be escalated to a crisis. Preventing the same incident from happening again is another key component of incident management that can not be forgotten. The idea of having a tool like Remedy incident management system is to collect the incident report data that is often times time sensitive, in an organized, reliable and consistent way.

A tool like that can most times also collect data in real time, allowing for each event and piece of data to be time stamped with the time and date it occurred. It will also automate the sending of notifications, escalate tasks and alerts to the appropriate people in your organization and even help prioritize the task or event, among other more customized criteria.

Analysis reports are another feature of your incident management systems software that you will want to see if your prospective tool has.